Frequently Asked Questions [FAQ]

1 - PRODUCT

1.1 - WHAT IS THE AUTHENTICITY OF THE PRODUCTS?

All items marketed in the AEROBOX PRIME store are of the highest quality, possessing all necessary labels, seals, and identifications.

1.2 - WHAT SIZES ARE AVAILABLE?

In addition to a wide variety of products, we also offer a range of sizes. Size options: S, M, L, XL, and XXL. Each product has a SIZE GUIDE (below the description) so you can verify the correct measurements for your body.

1.3 - DO YOU WORK WITH EXTRA SIZES?

Yes. We also work with sizes 3XL and 4XL, but NOT for all products. Contact us via WhatsApp to confirm if the desired model is available in these sizes. IMPORTANT to note: we charge an EXTRA fee of €5.00 (for each 3XL or 4XL product) to cover the high manufacturing costs for the specified sizes.

1.4 - CAN I CUSTOMIZE?

Yes. We charge an additional fee of €10.00 to customize your product with NAME and NUMBER. It is up to the customer to decide whether to personalize with their OWN name or a PLAYER's name. IMPORTANT to highlight the DIGIT LIMIT:

• NAME: 15 characters
• NUMBER: 2 digits

1.5 - WHAT ARE THE DIFFERENCES BETWEEN THE FAN MODEL AND THE PLAYER MODEL?

 

1.6 - DO YOU OFFER ANY PROMOTIONS?

Yes. Our website has an active promotion system based on "Buy 3, Pay 2". The promotion has no restrictions, besides offering completely free shipping. The way to avail the promotion is simple: just add 3 products to the shopping cart for our system to identify and automatically deduct the price of one full product. This way, you can purchase 3 products for the price of 2 quickly and efficiently.

 

2 - SECURITY/PURCHASE

2.1 - IS IT SAFE TO SHOP AT YOUR STORE?

Yes. Our website has an SSL Security Certificate, responsible for protecting important customer information while browsing and especially making purchases on the site. Your data will be protected during the purchase process, which we will handle securely through the excellent Shopify payment platform.

2.2 - WHAT PAYMENT METHODS ARE AVAILABLE?

The available payment methods at the time of purchase are as follows:

• IBAN;
• Credit Card;
• Shop Pay;
• Apple Pay;
• Google Pay;

2.3 - DO I NEED TO CONTACT YOU BEFORE MAKING A PURCHASE?

No. Our website provides sufficient structure and information for customers to shop independently without needing prior assistance, speeding up the process. Pay attention to our social media channels and take advantage of our discount coupons and promotions to shop directly on the website.

 

3 - TRACKING

3.1 - DO YOU USE TRACKING CODES?

Yes. We use Tracking Codes, based on the premise that such a tool is essential for customers to closely monitor every purchase.

3.2 - HOW LONG AFTER PURCHASE WILL I RECEIVE THE TRACKING CODE? AND HOW?

The Tracking Code is sent by the AEROBOX PRIME team within 3 to 5 BUSINESS DAYS after your order payment is confirmed. Using the delivery information, we identify your contact number and send the Code via WhatsApp.

 

4 - SHIPPING/DELIVERY

4.1 - HOW LONG DOES IT TAKE TO PREPARE AND SHIP THE PACKAGE?

The preparation and SHIPPING of your item, following all necessary care and procedures, also takes 3 to 5 BUSINESS DAYS. Along with the Tracking Code, you will receive a photo of your product in the packaging, so you are aware that your package has been dispatched to the final destination.

4.2 - HOW LONG WILL IT TAKE TO RECEIVE THE PRODUCT AT MY HOME?

Your product has an estimated DELIVERY time of 7 to 15 BUSINESS DAYS, considering it is manufactured internationally. PLEASE NOTE that this delivery timeframe may be extended only in cases of delays, strikes, periods of high demand, or carrier holidays.

The delivery process within each country is handled by the designated carrier. Ensure that someone will be present at the provided address to receive the package. The carrier usually makes three delivery attempts at the address. Otherwise, your package will be held at the nearest post office or carrier facility and must be picked up within 7 CALENDAR DAYS. If not picked up within 7 days, the package will be returned to the sender, which will incur a SHIPPING fee for resending.

PAY ATTENTION to the ADDRESS information you provide at the time of purchase to avoid future inconveniences. We inform in advance that, in the case of an INCORRECT or INCOMPLETE address, the customer will NOT be entitled to a refund. For resending the package, a new SHIPPING fee of €20.00 will be charged.